Start with a real appointment contact
Before arranging travel around an appointment, identify the clinic’s official contact channel. Ask who handles international visitor enquiries and how an appointment becomes confirmed.
Keep the clinic name, location and confirmation together. An enquiry or an estimate should not be treated as a confirmed appointment.
Ask what the clinic needs first
Ask what information the clinic needs to discuss a possible visit, and which details can wait until a clinical assessment. If identification or health records are requested, ask the clinic about its appropriate, protected channel.
Do not put medical histories, scans or passport details into this website’s chat or request form. Its purpose is to organise travel details and non-clinical questions.
Make language support specific
“English available” can leave practical questions unanswered. Ask whether your preferred language is supported during booking, the consultation, consent discussions and follow-up.
If interpretation is needed, ask who provides it, when it is available, what it costs and how any clinical explanations will be checked with the treating professional.
Clarify the practical details
- Which clinic address and appointment time are confirmed?
- What would the first appointment cover?
- How would fees, payment methods and any changes be explained?
- What happens if your travel plans or appointment time change?
- Who should you contact about questions after the visit?
Keep clinical decisions with the clinic
A planning conversation cannot establish what treatment you need or whether your available time is suitable. Ask the licensed treating professional to explain the assessment, options, uncertainties and any timing requirements.
About this guide: original preparation questions from the Shanghai Care Planning project. It does not describe a particular clinic’s policy and has not been clinically reviewed. Confirm arrangements and clinical questions directly with the relevant provider.